Refund Policy
Clear guidelines for course refunds and cancellations. We strive to be fair and flexible while maintaining the quality and availability of our training programs.
Our Commitment
At AGC FirstAid, we understand that circumstances can change. Our refund policy is designed to be fair and flexible while maintaining the quality and availability of our training programs. We encourage all participants to review this policy before making a booking.
Important Notes:
- •All refund requests must be submitted in writing
- •Processing time for refunds is 5-10 business days
- •Course credits are valid for 12 months from issue date
Course Cancellation by Student
7+ days before course start
100% refund minus $25 administrative fee
Full refund available as credit for future courses
3-6 days before course start
75% refund or 100% credit
Credit can be used within 12 months
48 hours before course start
50% refund or 75% credit
Subject to availability for rebooking
Less than 48 hours/No-show
No refund
Special circumstances considered on case-by-case basis
Course Cancellation by AGC FirstAid
Insufficient enrollment
Instructor unavailability
Facility issues
Weather conditions
Special Circumstances
Medical Emergency
Family Emergency
Work Schedule Change
Military Deployment
Need Help?
If you have questions about our refund policy or need to request a refund, please contact our customer service team.
Contact Methods
- Email:info@agcfirstaid.ca
- Phone:587-582-6780
- Hours:Monday-Friday, 9:00 AM - 5:00 PM MST
Required Information
- •Booking reference number
- •Course details
- •Reason for refund
- •Supporting documentation (if applicable)